Shopify Plus isn’t interested in signing businesses up for the sake of gaining subscribers. Shopify Plus wants its business partners to be successful using Shopify Plus. As such, Shopify Plus merchant success managers are special agents dedicated to serving Shopify Plus merchants.
Shopify Plus merchant success managers work with you to determine if Shopify Plus is right for you. Merchant success managers ask you questions about your needs to map out how Shopify Plus can help your store get to the next level. Also, a merchant success manager enables you to identify growth opportunities, expansion potential, and how to get the most out of Shopify Plus.
Once you have signed on to Shopify Plus, a dedicated launch team works with you to get your store up and running. The launch team helps you with integrations (CRM, ERP, or 3PL), testing, customizations, and data migration.
Check out Shopify’s dedicated page on merchant success managers.