Shopify Plus stands out thanks to its dedicated customer support. Whether users upgrade or transition to Shopify Plus, they get unrivaled customer support.
Firstly, a dedicated account manager works with businesses looking to migrate to Shopify Plus. From there, the account manager assesses the business’s needs to establish if Shopify Plus is truly the best option for them. Otherwise, a Shopify Advanced plan might be a good fit.
Secondly, a launch engineer oversees the entire implementation process. This engineer ensures that the store’s creation is successful. Moreover, this launch engineer ensures no bugs in the system as the store goes live.
Thirdly, the account manager remains in touch with the business to provide any additional support.
Also, Shopify Plus offers “agencies.” A Shopify Plus Agency is a third-party service provider specializing in specific aspects related to the business. These agencies specialize in software development, marketing, sales, web design, coding, etc. Please note these are third-party service providers. Therefore, Shopify Plus users must negotiate their services fees. Nevertheless, these agencies have Shopify Plus’s vetting and backing. Thus, Shopify Plus Agencies must go through a rigorous vetting process before becoming a part of the network.
Lastly, please remember that standard Shopify users have access to chat, email, and phone support. This support typically comes with its delays. Shopify Plus users have instant, 24/7 access to support. As such, Shopify Plus strives to deliver the highest level of customer support.