Discover PickyStory conversion platform.
Get inspired from industry leaders
Connect other tools
Create custom high-converting bundle deals
Sell complete sets & galleries
Offer AI-based product recommendation in cart
Get inspired from successful merchants improved their ROI with PickyStory.
Increase your Average Order Value
Customize your customers’ journey
Sell while auto-syncing inventory
Learn how to increase sales
Get inspired from industry leaders
See PickyStory in action
Read product documentations
Help merchants with PickyStory
Watch how-to videos
Discover how to increase your AOV with combo products
The guide to create high converting bundles
Customize shopping journey with AI-based recommendations
Customers want quick support these days. If they have an issue, they expect you to reply swiftly, ideally in real-time. That’s why a Shopify live chat app is a must-have.
Here, we’ve identified some of the best Shopify chat apps that will help ensure your customers are happy, no matter the time of day!
A live chat app is an app that gives you the ability to connect with your customers in real time. Most commonly seen as a chat bubble found at the bottom right corner of different websites, the platform lets customers ask questions, get replies instantly, and really feel heard. For this reason, Shopify chat support app emerges as a platform that bolsters relationships with consumers and sets you apart from other store owners
What does live chat bring on board? Live chat is a multifaceted tool that does more than just optimize customers’ experience. When you incorporate Shopify live chat with your store, you’ll also get these benefits:
The app allows your team to take charge in the e-commerce world by delivering direct support within your store.
Direct support allows customers to experience the assistance they expect from physical stores but from the comfort of their homes. And thanks to widget integrations, shoppers can explore the website while conversing with support in real-time. Practically, even if they’re online, it makes customers feel like they are communicating one on one.
The fantastic thing about live chat is that it lets you employ proactive engagement to boost sales. Great engagement and relationships enhance customers’ trust. This makes customers feel comfortable to buy when they know they can reach you if something goes wrong.
Asides from messaging, live chat does another essential function. Data collection. Store owners can access every inquiry, analyze and classify them using unique keywords. After which, they can perform a fast search to pinpoint common issues that customers encounter.
With so many live chat apps to choose from on Shopify, it’s important to find the right app to suit your needs. Here are a few factors you might want to consider:
We know that you’re busy running your e-commerce store. So finding the top Shopify chat app to optimize your store can be demanding. But no worries, we have done this legwork for you by examining the Shopify apps in this category. Here they are:
app Name | PRICe | Free trial | number of reviews | rating | support |
|---|---|---|---|---|---|
Free | N/A | 14 | 5.0 | ||
$30/month | Free plan available | 28 | 4.9 | ||
$21/month | Free plan available | 634 | 4.8 | ||
$9/month | Free plan available | 414 | 5.0 | ||
$10/month | 7 days | 522 | 4.6 | ||
$29/month | 14 days | 104 | 4.6 | ||
$29/month | 14 days | 211 | 4.7 | ||
$29/month | 14 days | 16 | 5.0 | ||
$300/month | Free plan available | 90 | 5.0 | ||
Free | N/A | 227 | 4.3 | Email, chat | |
$19/month | Free plan available | 1497 | 4.8 | ||
Free plan available | 7 days | 1143 | 4.4 |
Tidio live chat helps boost conversion rates by improving quality communication with your customers. The presence of messenger, email, chatbots, and chats in the same place helps reduce the interaction time while enhancing quality communication.
Tidio Shopify chat support app lets you and your team track conversations from email, messenger, and live chat from one screen. Also, Tidio has integrations with the best business applications that you’ll be using in your day-to-day workflow.
Top features:
Relish AI makes it easier for Shopify and other e-commerce brands to personalize and automate their customer support experience, reduce response time, resulting in more store conversions and customer satisfaction. The conversational AI-powered chatbot also provides live chat, instant answers for FAQs, reduces cart abandonment, assists in support functions like live order tracking and cancellations.
Top features:
Tawk.to is a free live chat app that creates safe communication between clients and companies. Store owners can use their mobile app or site to connect with their customers. Feature-packed, the live chat app is easy to configure. You only need a few minutes to log in, add your team, and begin conversing with your store’s visitors.
With tools like ticketing, voice add ons, live chat, video add-ons, you have everything to communicate with customers when they need you. In addition, you can designate dialogues for your team to make sure the right person replies at the right time.
Top features:
Gorgias is a Shopify chat app that manages your customer care operations completely. It has automated messages, templates, and a ticketing system.
Gorgias has in-depth integration with Shopify that allows you to fetch customer information directly into the dashboard. Furthermore, it also helps set up refunds and other things you would visit the admin dashboard for. Gorgias also functions well with most platforms where you can get a support query like Instagram, Facebook, or email.
Top features:
Reamaze covers every type of customer service communication. In addition, Reamaze can help you manage your live chat, WhatsApp, social media, VOIP, email, or SMS.
One of the most impressive features of Reamaze is that it integrates with several applications for e-commerce platforms. Also, you can monitor visitors that are presently on your site via their live dashboard. With this, you can interact with them personally to induce a sale or better assist them.
Top features:
Flowio have created an app that kills a whole flock of birds with one stone. This app allows you to combine email and SMS marketing to send targeted messages to your customers depending on which stage of your sales cycle they are at.
The live chat aspect of the app sends targeted greetings to customers based on their behavior and provides you a channel for instant support. What’s more, it’s easy to migrate from platforms such as Mailchimp or Klaviyo, and their team offers great tech support.
Top features:
SuperLemon WhatsApp plugin lets you offer fast Whatsapp customer support. It also boosts referral sales, order and delivery reports, and so on.
WhatsApp Chat is an easy way to communicate with your customer via WhatsApp. Also, you can forward delivery reports, request reviews, and connect with your paying customers.
Top features:
Live chat your customers from one easy location, whether you’re working from mobile or desktop. This app helps you to increase your sales by giving you the chance to address customer concerns in real-time, plus answer any customer questions and even try to upsell while you’re at it!
Chatra can also help to reduce cart abandonment by reaching out to your customers at the right time and keeping them engaged.
Top features:
BestChat Live Chat Chatbot is another great choice for merchants looking for a live chat or chatbot app to add to their Shopify store. BestChat is completely free, making it ideal for merchants on a budget, or those just launching their store. Despite being free, it has some great features that make connecting with your customers easier than ever before.
Top features:
Channel.io comes with a lot of great features that make it easier to run your business. On one platform, they offer a live chat, chatbot, and also CRM marketing. Channel.io integrates with a variety of messaging platforms, and is easy for you and your team members to operate.
Top features:
Simply put, JivoChat’s mission is to engage with every customer that visits your website, in an effort to get some level of information from them. You can use JivoChat to ask your customers questions, start a chat, offer help, or even to offer a discount. The best part? JivoChat has a free plan, so unless you need the advanced features you won’t have to pay a cent.
Top features:
Richpanel Helpdesk & Live Chat makes it easier to streamline your interactions with each customer. In one simple inbox, you can manage your live chats, emails, Facebook messages, Instagram chats, SMS, and more. You can also use Richpanel to design automated flows, freeing up your support team for more complex customer inquiries.
Top features:
A Shopify live chat app offers both businesses and their customers an uncomplicated way to communicate with each other. Also, it helps minimize unnecessary issues when it comes to long response times. So before you pick a chat app, make sure the features provide quick support and self-help content to the customers.
PickyStory helps e-commerce merchants to collect hidden revenue by selling products together. PickyStory offers a variety of deals like Bundle Products, Combo Products, Bundle Builder, Kits, Looks, and Coupons.
© 2023 PickyStory
Get matched with the right partner. PickyStory will do all the work to connect you with one of our awesome partners.
Convert more visitors into buyers with PickyStory's e-commerce conversion platform
By entering your email, you agree to receive marketing emails from PickyStory.
Request a demo to learn more about PickyStory's e-commerce conversion platform
By entering your email, you agree to receive marketing emails from PickyStory.
