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Shopify Live Chat App: 8 Best Shopify Apps for Real-Time Support on Your Store

Customers want quick support these days. If they have an issue, they expect you to reply swiftly, ideally in real-time. That’s why a Shopify live chat app is a must-have.

Here, we’ve identified some of the best Shopify chat apps that will help ensure your customers are happy, no matter the time of day!

What is a live chat app?

A live chat app is an app that gives you the ability to connect with your customers in real time. Most commonly seen as a chat bubble found at the bottom right corner of different websites, the platform lets customers ask questions, get replies instantly, and really feel heard. For this reason, Shopify chat support app emerges as a platform that bolsters relationships with consumers and sets you apart from other store owners

What are the benefits of adding a live chat app?

What does live chat bring on board? Live chat is a multifaceted tool that does more than just optimize customers’ experience. When you incorporate Shopify live chat with your store, you’ll also get these benefits:

#1 Live and direct support

The app allows your team to take charge in the e-commerce world by delivering direct support within your store. 

Direct support allows customers to experience the assistance they expect from physical stores but from the comfort of their homes. And thanks to widget integrations, shoppers can explore the website while conversing with support in real-time. Practically, even if they’re online, it makes customers feel like they are communicating one on one.

#2 Increased conversion

The fantastic thing about live chat is that it lets you employ proactive engagement to boost sales. Great engagement and relationships enhance customers’ trust. This makes customers feel comfortable to buy when they know they can reach you if something goes wrong. 

#3 Data collection

Asides from messaging, live chat does another essential function. Data collection. Store owners can access every inquiry, analyze and classify them using unique keywords. After which, they can perform a fast search to pinpoint common issues that customers encounter.

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Who should add live chat on Shopify?

Shopify chat support app is a winning online sales platform. The app is for website and store owners who want to create a channel that lets customers speak with customer support in real-time. 

Instead of chatting with agents via the phone, customers can have a live interaction with representatives in a chat box within a website. If it’s time to add a chat app Shopify has some great options for your store. 

7 top Shopify live chat apps

We know that you’re busy running your e-commerce store. So finding the top Shopify chat app to optimize your store can be demanding. But no worries, we have done this legwork for you by examining the Shopify apps in this category. 

By analyzing the top features, app store rating, reviews, and other individual parameters, we compiled seven apps providing the best live chat for Shopify. Here they are:

#1 Shopify live chat app: Tidio Live Chat

Tidio live chat helps boost conversion rates by improving quality communication with your customers. The presence of messenger, email, chatbots, and chats in the same place helps reduce the interaction time while enhancing quality communication. 

Tidio Shopify chat support app lets you and your team track conversations from email, messenger, and live chat from one screen. Also, Tidio has integrations with the best business applications that you’ll be using in your day-to-day workflow. 

shopify live chat app
Source: apps.shopify.com/tidio-chat

Top features:

#2 Relish AI

Relish AI makes it easier for Shopify and other e-commerce brands to personalize and automate their customer support experience, reduce response time, resulting in more store conversions and customer satisfaction. The conversational AI-powered chatbot also provides live chat, instant answers for FAQs, reduces cart abandonment, assists in support functions like live order tracking and cancellations. 

Source: apps.shopify.com/relish-ai-shopping-assistant

Top features:

#3 Tawk.to live chat

Tawk.to is a free live chat app that creates safe communication between clients and companies. Store owners can use their mobile app or site to connect with their customers. Feature-packed, the live chat app is easy to configure. You only need a few minutes to log in, add your team, and begin conversing with your store’s visitors.

With tools like ticketing, voice add ons, live chat, video add-ons, you have everything to communicate with customers when they need you. In addition, you can designate dialogues for your team to make sure the right person replies at the right time.

shopify live chat app
Source: apps.shopify.com/tawk-to

Top features:

#4 Gorgias Live Chat & Helpdesk

Gorgias is a Shopify chat app that manages your customer care operations completely. It has automated messages, templates, and a ticketing system. 

Gorgias has in-depth integration with Shopify that allows you to fetch customer information directly into the dashboard. Furthermore, it also helps set up refunds and other things you would visit the admin dashboard for. Gorgias also functions well with most platforms where you can get a support query like Instagram, Facebook, or email.

Source: apps.shopify.com/helpdesk

Top features:

#5 Reamaze Live Chat & Helpdesk

Reamaze covers every type of customer service communication. In addition, Reamaze can help you manage your live chat, WhatsApp, social media, VOIP, email, or SMS. 

One of the most impressive features of Reamaze is that it integrates with several applications for e-commerce platforms. Also, you can monitor visitors that are presently on your site via their live dashboard. With this, you can interact with them personally to induce a sale or better assist them.

shopify live chat app
Source: apps.shopify.com/reamaze

Top features:

#6 Flowio Email Pop Up, Live Chat, & SMS

Flowio have created an app that kills a whole flock of birds with one stone. This app allows you to combine email and SMS marketing to send targeted messages to your customers depending on which stage of your sales cycle they are at. 

The live chat aspect of the app sends targeted greetings to customers based on their behavior and provides you a channel for instant support. What’s more, it’s easy to migrate from platforms such as Mailchimp or Klaviyo, and their team offers great tech support.

shopify live chat app
Source: apps.shopify.com/flowio

Top features:

#7 SuperLemon Whatsapp Support

SuperLemon WhatsApp plugin lets you offer fast Whatsapp customer support. It also boosts referral sales, order and delivery reports, and so on.

WhatsApp Chat is an easy way to communicate with your customer via WhatsApp. Also, you can forward delivery reports, request reviews, and connect with your paying customers.

Source: apps.shopify.com/whatsapp-chat-button

Top features:

#8 Shopify live chat app: Chatra Live Chat, ChatBot, Cart Saver

Live chat your customers from one easy location, whether you’re working from mobile or desktop. This app helps you to increase your sales by giving you the chance to address customer concerns in real-time, plus answer any customer questions and even try to upsell while you’re at it! 

Chatra can also help to reduce cart abandonment by reaching out to your customers at the right time and keeping them engaged. 

Source: apps.shopify.com/chatra

Top features:

Use a live chat app to give your customers a personalized experience

A Shopify live chat app offers both businesses and their customers an uncomplicated way to communicate with each other. Also, it helps minimize unnecessary issues when it comes to long response times. So before you pick a chat app, make sure the features provide quick support and self-help content to the customers.

If you’re looking for more Shopify tips and recommendations, check out the PickyStory blog.

Good Luck!

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