Shopify boasts great customer support. Various channels such as chat, email, and phone are available. Nevertheless, response times and support depend largely on current demand. While you get support, you may need to be patient at times. This limitation can prove frustrating to some users, especially in emergencies.
Shopify Plus assigns a dedicated customer support specialist. As a result, Shopify Plus users can get immediate support whenever they need it. This difference allows enterprise-level e-commerce sites a seamless Shopify Plus upgrade experience.
Along with dedicated customer support, Shopify Plus offers developer assistance. Shopify assigns a launch engineer to support your site’s creation until launch. Then, the launch engineer monitors site performance to ensure it’s running fine.
When Shopify Plus users require additional support, coders, programmers, developers, graphic designers, and marketing specialists are available through Shopify’s partner program. Shopify calls this program its Shopify Agents network. Shopify Agents are third-party contractors specialized in Shopify’s various functions.